Refund Policy

Effective Date: July 12, 2026

Arkeaus (“Company,” “we,” “our,” or “us”) strives to provide high-quality consulting services, creative services, and digital resources. Because our offerings include customized professional services and immediately accessible digital products, our refund policy differs depending on the type of purchase.

By purchasing any product or service from Arkeaus, you agree to this Refund Policy.

1. Digital Products

Digital products include, but are not limited to:

Templates
Toolkits
SOPs
Prompt Libraries
Checklists
Guides
Courses
Digital Downloads
Spreadsheets
Worksheets
Educational Resources
Other downloadable content

All Sales Are Final

Due to the nature of digital products, all digital product sales are final.

Once a digital product has been purchased or access has been granted, we cannot verify whether copies have been retained or distributed. Therefore, we do not offer:

Refunds
Returns
Exchanges
Credits

for digital products except where required by applicable law.

Please review all product descriptions carefully before purchasing.

2. Incorrect Purchases

If you accidentally purchase the same digital product more than once, please contact us within fourteen (14) days.

If we verify a duplicate purchase, we may, at our sole discretion:

issue a refund for the duplicate purchase,
provide store credit, or
apply the payment toward another Arkeaus product.

3. Technical Issues

If you experience technical difficulties accessing a purchased digital product, we will make reasonable efforts to resolve the issue.

Examples include:

broken download links
inaccessible files
corrupted downloads
account access issues

Technical support does not guarantee eligibility for a refund.

4. Consulting Services

Consulting services include, but are not limited to:

Commercialization Strategy
Market Intelligence
Retail Readiness
Digital Commerce Optimization
Strategic Advisory
Brand Consulting
Workshops
One-on-One Consulting
Strategy Sessions

Before Work Begins

If you cancel your consulting engagement before any work has begun, you may request a refund.

Administrative or payment processing fees may be deducted where applicable.

After Work Begins

Once research, planning, preparation, meetings, strategy development, or project work has commenced, payments become non-refundable.

This includes work performed before any scheduled meeting.

5. Strategy Calls

Individual consulting calls may be rescheduled with reasonable advance notice.

If you fail to attend a scheduled meeting without notice (“no-show”), the session may be considered completed and no refund will be issued.

Arkeaus may, at its sole discretion, offer a courtesy rescheduling.

6. Monthly & Quarterly Strategic Advisory

Monthly and quarterly advisory services reserve dedicated time and ongoing availability.

Accordingly:

Fees paid for the current billing period are non-refundable.
Unused consulting hours do not roll over unless expressly stated in writing.
Future billing may be canceled prior to the next renewal period according to your service agreement.

Cancellation prevents future renewals but does not entitle the client to a refund for the current advisory period.

7. Product Photography & Creative Services

Creative services may include:

Product Photography
Lifestyle Photography
Image Editing
Digital Shelf Assets
Marketing Graphics
Creative Production

Deposits

If a project requires a deposit, the deposit reserves production time and project scheduling.

Unless otherwise agreed in writing, deposits are non-refundable once scheduling, planning, or production preparation has begun.

Project Cancellation

If a client cancels after work has begun, Arkeaus reserves the right to invoice for work completed up to the cancellation date.

Completed creative work, drafts, concepts, and production time remain billable.

8. Custom Projects

Custom consulting, strategy, creative, or research projects involve time, expertise, and work performed specifically for a client.

For this reason, payments for completed work are generally non-refundable.

If a project is terminated early, Arkeaus may invoice for:

completed work,
partially completed work,
research,
planning,
preparation,
production,
administrative time,
third-party expenses incurred on behalf of the client.

9. Client Delays

Project timelines often depend upon timely communication from clients.

If delays occur because requested information, approvals, products, or materials are not provided, Arkeaus reserves the right to:

pause the project,
reschedule project timelines,
invoice according to the original agreement.

Client delays do not create eligibility for refunds.

10. Chargebacks

If you have concerns regarding a purchase, we encourage you to contact us before initiating a chargeback or payment dispute.

Initiating a chargeback without first attempting to resolve the matter may result in:

suspension of services,
revocation of digital product access where legally permitted,
collection efforts for unpaid balances,
legal remedies where appropriate.

11. Promotional Offers

Discounts, promotional pricing, bundled offers, and limited-time promotions are subject to their specific terms.

Refunds, if approved, will not exceed the amount actually paid.

12. Exceptional Circumstances

While this Refund Policy reflects our standard business practices, Arkeaus reserves the right to issue a full or partial refund, replacement product, service credit, or other resolution at our sole discretion.

Any exception made in one circumstance does not create an obligation to provide the same exception in future situations.

13. Changes to This Policy

Arkeaus may update this Refund Policy from time to time.

The most current version will always be posted on our Website.

Continued use of our Website or services following updates constitutes acceptance of the revised policy.

14. Contact Us

If you have questions regarding this Refund Policy, please contact:

Arkeaus

Website: https://arkeaus.com

Email: info@arkeaus.com

We will make reasonable efforts to respond to inquiries promptly.